TERMS AND CONDITIONS
Welcome to Travel with Tess (TWT), your gateway to bespoke luxury travel experiences.
TWT is a privately owned travel consultancy, proudly operating as an independent affiliate of Fora Travel Inc., accredited with the International Air Transport Association (IATA).
References in these terms and conditions to TWT include references to any related body corporate, director, employee or agent of TWT and also to Fora Travel where applicable.
A reference to a supplier in these terms and conditions is a reference to a third-party supplying travel services to you such as air travel, car hire, accommodation, insurance, rail travel, or any other service or product related to your travel.
Please carefully review the following terms and conditions, as they govern your travel arrangements with TWT and apply to all bookings made on your behalf.
AGENCY
TWT's services encompass meticulous itinerary planning, organising, and coordinating various elements of your travel through direct contractual relationships between you and our highly vetted suppliers. It's important to note that TWT is not the agent of any supplier and does not guarantee their service performance or assume liability for any losses or injuries resulting from supplier actions or omissions. In such cases, your recourse lies with the respective supplier rather than TWT or Fora Travel.
PAYMENT OPTIONS
We offer convenient payment options including direct bank deposits and credit card payments. Please be aware that in some instances, your credit card may be charged directly by a supplier such as an airline or hotel. By providing your credit card details, you authorise us to share this information with the relevant supplier. To avoid any disruptions or fees, ensure that direct bank deposits are made at least 3 days before any payment due dates. A 1.8% merchant fee will apply to credit card payments in Australia and 3.7% Internationally. (Visa/Amex/Mastercard accepted).
PRICES
TWT service fees are priced are in AUD, supplier bookings are in the currency of that country and are subject to availability and can be withdrawn or varied without notice. Changes in price can occur due to currency fluctuations, fuel surcharges, taxes and other provider increases that are outside of our control. Until full payment of your booking is received by us, any increases will be passed on to you. Every effort is made to ensure that pricing is correct at the time it is provided to you and updated at the time of payment if required.
FEES
Fees including planning fees, booking fees, change fees and cancellation fees are charged in accordance with TWT’s fee schedule and are non-refundable. These fees are independent of any such fees which may be charged by a supplier. By instructing TWT to make any bookings on your behalf, you agree to pay those fees.
COMMISSION
TWT may from time to time receive or retain commission, rebates and/or incentives from suppliers related to reservations made on your behalf. Any such commissions are the property of TWT.
CANCELLATIONS AND AMENDMENTS
Travel arrangements may be non-refundable and non-changeable. If you cancel a confirmed booking reservation you are likely to incur fees. TWT charges cancellation and amendment fees in accordance with our fee schedule and in addition to any cancellation and/or amendment fees imposed by suppliers. It is your responsibility to check the amendment and cancellation fees of any supplier prior to entering into a transaction with them. TWT will use its best endeavours to ensure you are provided with current information as to supplier fees however if you are unsure where to find them or require further information, please ask for assistance.
REFUNDS
All TWT fees are non-refundable. We strongly advise that you take out fully comprehensive travel insurance once you engage our services.
Please refer to all supplier’s refund policies.
SCHEDULE CHANGES
Every effort is made to bring schedule changes to your attention in a timely manner however we advise you to check your flight times 24 hours prior to departure for each flight as the airline(s) reserve the right to make schedule changes and amend their flight times as they deem necessary. You agree that TWT is not responsible for, nor accepts any liability arising out of any schedule changes implemented by an airline which may impact you, your onward travel or arrangements consequent on your flights.
FORCE MAJEURE
TWT and Fora Travel accepts no liability for any loss or damage incurred by you as a consequence of TWT, Fora Travel or any supplier being unable to perform its obligations to you due to unusual and/or unforeseeable circumstances (a “force majeure event”).
NO WARRANTY
In the performance of its services, TWT gives no warranty and makes no representation as to the suitability or adequacy of any supplier services or products. You agree that if the supplier services or products are not supplied in accordance with your expectations that your remedy lies with the supplier and not with TWT or Fora Travel.
ACCURACY OF INFORMATION
TWT has taken reasonable care that all information provided to you in the course of providing services to you is correct and provides such information in good faith. You acknowledge that such information may be subject to amendment at any time without notice and that TWT cannot and has not checked the accuracy of all information provided by any supplier. TWT is not responsible for and does not accept any liability arising out of any errors, omissions or misleading information provided by a supplier and you should make your own evaluation of the accuracy, completeness and legitimacy of any information, opinion, advice or other content provided by TWT.
PASSPORTS AND VISAS
All travellers must have a valid passport with at least 6 months validity beyond the length of intended stay. Some countries require a longer period of validity remaining on your passport. It is your responsibility prior to confirming your travel arrangements to ensure that your passport meets the specific entry conditions of the country and/or countries you are visiting including those that you must pass through in order to reach your destination(s).
Some countries may also require you to obtain an entry visa or permit. It is your responsibility to obtain the necessary visa(s) and/or permits. We recommend that you check the entry requirements with the relevant Embassy, High Commission or Consulate of the countries you intend to visit including those you must pass through in order to reach your destination(s).
If you are travelling to the United States of America, you are required to register under the Visa Waiver program in advance of your departure. See https://esta.cbp.dhs.gov/esta to apply and seek more information as desired.
Please ensure you leave sufficient time to obtain any visas / visa waivers. We recommend you review visa requirements at least 3 months prior to travel if possible.
Permanent Australian Residents travelling on a foreign passport must hold a valid Resident Return Visa to re-enter Australia. It is your responsibility to ensure you have the necessary documentation and visa to return to Australia.
At the time of confirming your travel arrangements with TWT, you must supply a copy of the passport particulars page for all members of the party travelling on your booking.
The name on any airline tickets must match the name on your passport, including middle names. It is your responsibility to confirm accuracy prior to ticketing. Any cancellation/amendment fees incurred as a result of incorrect names may be passed onto you.
TRAVEL DOCUMENTS
Please check and review all of the information contained in your documents including but not limited to; your name, names of those in your travelling party and/or dependents travelling with you, your travel dates and times and any other particulars relating to your travel arrangements. If you are the lead passenger, please ensure the members of your travelling party are given access to the documentation that that they also check all particulars relating to their travel arrangements in a timely manner.
TRAVEL INSURANCE
TWT strongly recommends that you take out a full coverage travel insurance policy at the time you make your booking and at the time monies are exchanged. It is also your responsibility to read and fully understand the Product Disclosure Statement of your insurer prior to entering any contract of insurance with them. Should you opt to decline travel insurance you will be required to sign a disclaimer.
HEALTH AND VACCINATION REQUIREMENTS
Some countries require vaccinations against specific diseases, infections and illnesses prior to granting entry to their country. General health advice for the destinations you are visiting can be obtained from the Foreign Affairs and Trade Website: smarttraveller.gov.au. We recommend that you consult with your professional medical advisor, travel clinic or doctor at the beginning of planning your travel arrangements to ensure you have sufficient time to obtain vaccinations in an effective way.
EMERGENCY DISCLOSURE APPROVAL
Should a natural disaster take place, or any other form of emergency arise in a country where you may be visiting at that time, you approve TWT to disclose your contact information, next of kin and itinerary details to the Australian Department of Foreign Affairs and Trade.
GOVERNING LAWS
This agreement is governed by the laws in force in Western Australia. You irrevocably submit to the non-exclusive jurisdiction of the Courts of Western Australia and Courts of Appeal from them and/or any relevant tribunals for determining any dispute concerning this agreement. We may legally assign any of our rights and obligations under this agreement at any time by giving you notice.
ACKNOWLEDGEMENT
Instruction of TWT and the payment of any funds to TWT pursuant to invoicing or otherwise comprises an acknowledgement and acceptance of these terms and conditions unless advised otherwise by you.